Shipping Policy
Thank you for shopping with Mateuse & Mochi Crochet Co.! We are committed to providing you with a delightful shopping experience, and that includes ensuring your handcrafted items arrive safely and promptly. Please review our shipping policy below.
Order Processing
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Processing Time: All orders are processed within 3-5 business days (excluding weekends and holidays) after receiving your order confirmation. You will receive another notification when your order has shipped. Please note that during peak seasons or promotional periods, processing times may be slightly extended. If this is the case, it will be communicated to you. We appreciate your patience as we prepare your items!
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Order Tracking: Once your order has shipped, you will receive an email notification that includes a tracking number. You can use this number to track the status of your package.
Shipping Details
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Shipping Methods: Shipping methods will be presented at checkout. Standard shipping typically uses the US Postal Service or UPS.
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Estimated Delivery Times**:
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Standard Shipping: 5-8 business days after processing.
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Expedited Shipping: 2-3 business days after processing, for an additional fee.
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Shipping Costs: Shipping charges for your order will be calculated and displayed at checkout. We may offer shipping promotions, which will be advertised beforehand.
** Please note that these are estimated delivery times, and actual delivery may vary due to unforeseen circumstances with the crocheter or shipping carrier.
Lost or Damaged Packages
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Damaged Items: In the unfortunate event that your order arrives damaged, please contact us immediately at [email] with your order number and photos of the damaged item(s) and packaging. We will assess the situation and work with you to find a satisfactory resolution, which may include a replacement or refund.
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Lost Packages: If your tracking information shows that your package was delivered but you have not received it, please:
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Check with neighbors or household members.
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Contact your local post office or UPS.
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If you still cannot locate your package after 5 business days from the "Delivered" scan, please contact us at [email]. We will do our best to assist you by initiating a claim with the shipping carrier. Mateuse & Mochi Crochet Co. is not responsible for packages that are lost or stolen after delivery has been confirmed.
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Incorrect Shipping Address
Please ensure that your shipping address is entered correctly during checkout. If you realize your shipping address is incorrect after placing an order, please contact us at [email] as soon as possible. We will do our best to update the address before the order is shipped. Mateuse & Mochi Crochet Co. is not responsible for orders shipped to incorrectly provided addresses. If a package is returned to us due to an incorrect address, you will be responsible for the re-shipping fees.
If you have any further questions about our shipping policy, please do not hesitate to contact us at [email]!