Question 1

What kind of products does Mateuse & Mochi Crochet Co. offer?

Accepted Answer

Mateuse and Mochi Crochet Co. specializes in handcrafted accessories and stationery items, perfect for adding a touch of charm to your everyday life. Our current collection items include []. We focus on high-quality work, materials, and original designs.

Question 2

What payment methods do you accept?

Accepted Answer

We accept major credit cards (e.g., Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are processed securely. We do not store your credit card details.

Question 3

How can I contact customer service?

Accepted Answer

You can reach our customer service team by emailing us at [] or by filling out the contact form on our Contact Us page. We aim to respond to all inquiries within 1-2 business days.

Question 4

How long will it take to receive my order?

Accepted Answer

Orders are typically processed within 3-5 business days from the time of purchase. Larger or more intricate items can take 10-14 days, depending on the ask. Once shipped, domestic orders usually arrive within 2-7 business days. You will receive a tracking number once your order has shipped.

Question 5

What is your return policy?

Accepted Answer

We want you to be happy with your Mateuse & Mochi Crochet Co. purchase; however, if you are not satisfied, you may return eligible items within 14 days of delivery for a refund or exchange. The item(s) must be unused and in sellable condition. If you are looking for alterations, please specify that, and we can work something out!

Question 6

How can I stay updated on Mateuse & Mochi Crochet Co. news and promotions?

Accepted Answer

The best way to stay in the loop is to sign up for our newsletter at the bottom of our homepage and follow us on our social media channels!

Question 7

Are your products handmade?

Accepted Answer

Yes! Our projects are carefully designed and assembled by hand. We pride ourselves on the attention to detail and unique touch that goes into everything.

Question 8

Who pays for return shipping?

Accepted Answer

Customers are generally responsible for return shipping costs unless the item received was incorrect or defective. Please refer to our Policies for specific conditions.

Question 9

How can I track my order?

Accepted Answer

Once your order has shipped, you will receive an email notification containing your tracking number. You can use this number on the carrier's website to monitor the status of your delivery.

Question 10

Do you offer custom orders?

Accepted Answer

Yes! Turnaround time will be longer than other products, and we work with you every step of the way to ensure you have exactly what you are looking for. Take a look at our lookbook for inspiration!

We are also always open to collaboration requests. Please contact us directly to discuss potential projects.

Question 11

How do you price your items?

Accepted Answer

Our pricing reflects the true value and quality that goes into every single Mateuse & Mochi Crochet Co. piece. We carefully consider several key factors to ensure our prices are fair to both our customers and our commitment to sustainable craftsmanship:Time & Skill: Each item is a labor of love, requiring many hours of skilled handcrafting. From initial design and pattern creation to the final stitch, we account for the extensive time and expertise required to bring each unique product to life.Premium Supplies: We meticulously select high-quality materials, including durable yarns, notions, and embellishments, to ensure your items are not only beautiful but also built to last. The cost of these premium supplies is integral to the final price.Craftsmanship & Attention to Detail: Our pieces are not mass-produced; they are artisanal creations. This means meticulous attention to detail, rigorous quality checks, and a level of finish that machine-made items simply cannot replicate. This commitment to exceptional craftsmanship is reflected in our pricing.Sustainable Business Practices: Our prices also support fair wages for our time and allow us to continue creating and innovating. This ensures the sustainability of Mateuse & Mochi Crochet Co. so we can keep bringing you charming, handmade products for years to come.When you purchase from Mateuse & Mochi Crochet Co., you're investing in a unique, high-quality item made with passion and purpose, designed to bring joy and lasting value.

Question 12

When will I receive my refund?

Accepted Answer

Once your returned item is received and inspected, we will process your refund, and you will receive a notification confirming it. The refund will be issued to your original payment method. Please note that it may take additional time for your bank to post the refund to your account.

Question 13

How often do you release new products?

Accepted Answer

New collections and products are typically released every few months. Make sure to follow us on [] and sign up for our newsletter to be the first to know about new drops!

Question 14

What if an item I want is out of stock?

Accepted Answer

We do our best to keep popular items in stock, but due to the handmade nature or limited runs of some products, they may sell out quickly. Feel free to contact us at [] to inquire about specific restock dates or custom orders for out-of-stock items.

Frequently asked questions