Privacy Policy
This policy describes how and when Mateuse & Mochi Crochet Co. collects, uses, and shares information when you purchase an item, contact us, or otherwise use our services. This document does not apply to the practices of third parties that we do not own or control, such as Shopify or Etsy.
To fulfill your order, you must provide certain information, such as your name, email address, postal address, payment information, and the details of the product that you are ordering. You may also choose to provide additional personal information if you contact us directly for a custom order.
We rely on a number of legal bases to collect, use, and share your information, including providing our services, such as when we use your information to fulfill your order or to settle disputes. We use your information as necessary to comply with legal obligations, such as retaining information about your purchases if required by tax law. Additionally, we use your information to provide customer support and to improve our services based on your feedback.
Information about our customers is important to our business, and we share your personal information for very limited reasons and in limited circumstances. We share information with service providers to perform functions and provide services to our shop, such as delivery companies. We may also disclose your information if we have a good faith belief that it is reasonably necessary to respond to legal processes or government requests.
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce agreements. We generally retain your data for 12 months or longer, depending on specific statutory requirements.
If you reside in certain jurisdictions, including the European Union or California, you have a number of rights regarding your personal information. You have the right to access and receive a copy of the personal information we hold about you by contacting us. You also have the right to change, restrict our use of, or delete your personal information, except where we are required to store data for legal reasons.
For purposes of applicable data protection laws, the data controller of your personal information is Mateuse & Mochi Crochet Co. If you have questions or concerns, feel free to contact us.